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MV Technics > Return Policy

Return Policy

The Client is not authorised to dissolve the Agreement, unless the Contractor gives permission to do so. The Client applies the process referred to under A and the conditions referred to under B. This process and these terms and conditions apply if it concerns products that have been purchased by the Client from the Contractor’s stock and have not been used by the Client.

A. Process

1. The client should submit a return request by e-mail to info@mvtechnics.nl within 30 days after the invoice date of the associated sales invoice.

2. The client must return the product with the completed RMA-form to the contractor with Client’s own transport within 5 working days after receipt of the RMA- form.

3. The contractor must check the returned product within five working days of receipt in order to ensure that it has not been used and complies with the information on the RMA-form.

4a. If the product complies with the information on the RMA-form and the product has not been used, the Contractor will grant the return request The original net sales price minus the return costs will be credited by the Contractor to the Client.

4b. If the product has been in use and/or does not comply with the information in the RMA-form, the Contractor will contact the Client to determine what to do next.

B. Terms

1. For returned products delivered from the contractor’s stock with the condition “New” the following applies:

  • By return of the product of which the Client determines under A section 2 it is in the orignal sealed box and complies with the information on the RMA-form, 90% of the original net sales price will be credited to the Client.
  • By return of the product of which the Contractor establishes under A section 2 is in an opened package, has not been used and complies with the information from the RMA-form, 50% of the original net sales price will be credited to the Client.

2. For returned products delivered from the contractor’s stock with the condition “Used” the following applies:

  • By return of the product of which the Client determines under A section 2 that it has not been used and complies with the information on the RMA- form, 90% of the original net sales price will be credited to the Client.
  • That – if the return check by the Contractor establishes that the returned product is damaged – the original net sales price, after deduction of the costs necessary to repair the damaged product, will be credited to the Client.

C. Cancellation Conditions Supplier

In the event of products purchased by the Contractor from third parties, the cancellation conditions of that supplier apply. In the event that a cancellation request is made for such products, the Contractor will provide the Client with the relevant conditions.